Refund and Return Policy

Effective Date: March 5, 2025

MINITOPIS (“we,” “our,” or “us”) is dedicated to providing high-quality earrings and ensuring customer satisfaction. This Refund and Return Policy outlines our guidelines for returns, exchanges, and refunds for purchases made through https://minitopis.xyz/ (“Website”).

 

1. Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:

  • Items must be returned within 14 days of the delivery date.

  • Products must be unused, unworn, and in their original packaging.

  • The return must include all original tags and accessories.

  • Personalized or custom-made items cannot be returned unless defective.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Earrings that have been worn due to hygiene reasons.

  • Clearance or final sale items.

  • Gift cards or promotional items.

3. Refund Process

If your return meets the eligibility criteria, refunds will be processed as follows:

  • Refunds will be issued to the original payment method within 7-10 business days after approval.

  • Shipping fees are non-refundable unless the item is defective or incorrect.

  • You will receive an email confirmation once your refund has been processed.

 

4. Exchange Policy

We allow exchanges for the same item in a different style or size (if available):

  • Exchanges must follow the same return eligibility rules.

  • If the desired replacement is unavailable, you may opt for store credit or a refund.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service to ensure safe delivery.

  • If returning due to a defect or incorrect order, please contact us at contact@minitopis.xyz before shipping for further assistance.

 

6. How to Initiate a Return or Exchange

To request a return or exchange, follow these steps:

  1. Email us at contact@minitopis.xyz with your order number and reason for return.

  2. Wait for our confirmation and return instructions.

  3. Ship the item back to the provided address.

  4. Once received, we will process the refund or exchange accordingly.

 

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund at no extra cost.

 

8. Contact Information

For any questions or concerns regarding our Refund and Return Policy, please reach out to us:

MINITOPIS
Street: 1395 Briarwood Road, Springfield, Missouri, United States
Phone: 417-889-3599
Email: contact@minitopis.xyz
Website: https://minitopis.xyz/